TERMS AND CONDITIONS

Internet shop www.cxw.sk

Introductory Provisions and Definitions

1. These General Terms and Conditions (hereinafter also “GTC”) govern the legal relations between Thexworld sro, with its registered office at Stromová 889/10, 900 42 Dunajská Lužná, Company Identification Number: 52 443 292, entered in the Commercial Register of the Bratislava I District Court, Section: Ltd., insert number: 137826 / B (hereinafter also referred to as the “Seller”) and any person who is the buyer of the product offered by the Seller in the Internet shop of the Seller.
2. Contact the seller is: email: info@cxw.sk
3. The seller is also the operator of an electronic system through which it operates an online store on a domain called www.cxw.sk. (hereinafter also “Internet shop”).
4. Te Supplier of the products offered in the Online Store is the Seller.
5. The Buyer is any person (natural person or legal entity) who has filled in and sent the order through the Seller’s Online Store, and who has received an email notification of receipt of the order.
6. A consumer is a natural person who, when concluding a contract in accordance with these GTC, does not act within the scope of his business activity.
7. Products are goods that are intended for sale and are also published in the seller’s online store. Products are also other goods that the seller makes based on the buyer’s order, according to the requirements and specifications of the buyer.
8. Contract means a contract for work.
9. The competent authority supervising consumer protection legality shall be:

Inspectorate of the Slovak Trade Inspection based in Bratislava for the Bratislava Region

Bajkalská 21 / A

AFTER. BOX no. 5

820 07 Bratislava

tel. no. 02/58 27 21 72, 02/58 27 21 04

fax no. 02/58 27 21 70

10. In case of any complaints or suggestions, the Buyer may also address them directly to the Seller, while we recommend the Buyers to use the seller’s email address to send complaints and suggestions to the seller: info@cxw.sk Any complaint will be assessed and processed within 10 working days in accordance with the law of the Slovak Republic. We inform the consumer about its equipment in the same form as the consumer delivered the complaint or complaint to the Seller.

 

Product order – concluding a work contract

1. In the case of products that the Seller has placed in the online store, the proposal for the conclusion of a contract for work by the buyer means the order of products made through the electronic order form in the online store of the Seller. Acceptance of the order of products by the Seller, and thus the conclusion of a contract for work, occurs on the basis of electronic confirmation of receipt of the order by the seller.
2. In the case of products which the seller does not have placed in the online store or in the case of products which the seller has placed in the online store but the buyer is interested in the product in another version or with any changes, the proposal to conclude a work contract means the seller’s price offer sent to the buyer via email containing the specification of the product for the manufacture of which the buyer is interested, the price for the manufacture and the delivery time of the product. The contract is concluded by the acceptance of the price offer by the buyer, who accepts the price offer by expressing the consent sent by email to the email address of the seller from which the price offer was delivered.
3. The Contract for Work is concluded for a definite period of time and expires upon fulfillment of the obligations of the Seller and the Buyer.
4. The contract for work may also be terminated by agreement of the contracting parties, withdrawal or termination.

 

Price for the work and payment terms

1. The price for a work ordered through the Online Store (hereinafter referred to as the “purchase price” or “price”), in the case of products placed in the Online Store, is listed separately for each product and is valid at the time the Buyer creates the order. The stated price is final, the seller is not a VAT payer – with the exception of the price for the transport of the product, which will be charged separately according to Art. VII.
2. Price for the work ordered through the Online Store (hereinafter referred to as the “purchase price”), in the case of products that are not located in the online store or in the case of products that the seller has located in the online store but the buyer is interested in the product in another version or any changes, will be stated in the price offer sent by the seller to the buyer. The price stated in this way will be final, the seller is not a VAT payer – with the exception of the price for the transport of the product, which will be charged separately according to Art. VII.
3. The base currency shall be the euro.
4. The purchase price under this Article shall be charged with the cost of transporting the product under Art. VII of these General Terms and Conditions.
5. Payment methods
6. You can pay for the products in the Seller’s Online Store in the following ways:
7. payment via PayPal
8. payment by credit card through the payment gateway
9. Delivery of Products
10. In the case of products that the Seller has placed in the online store, the product is shipped one month from the date of conclusion of the contract and payment of the price for the product, which means crediting the amount to the Seller’s account.
11. In the case of products which the seller does not have placed in the online store or in the case of products which the seller has placed in the online store but the buyer is interested in the product in another version or any changes, the product is shipped within the period specified in the price offer and agreed the buyer, while the period begins to run from the date of payment of the price for the product, which means the crediting of a sum of money to the account of the Seller.
12. The seller is obliged to deliver the products to the buyer in the ordered quantity and quality together with the tax documents relating to the order.
13. The place of delivery of the ordered product is the address given by the buyer. If the buyer does not provide a special address for delivery of the product, this address is the address of residence or registered office of the buyer.
14. The seller will deliver the product at his own expense to the buyer (or the person authorized in writing by the buyer to take over the product), or through third parties.
15. Delivery of the product is made by handing it over to the Buyer (or the person authorized in writing by the Buyer to take over the product).
16. The seller may send a product that is immediately available to the buyer and the rest of the order will be delivered additionally within the statutory period, but provided that the buyer will not be charged any additional postage, other than that included in the order.
17. Product download
18. The risk of damage to the product and liability for damage to the product passes to the buyer by taking it over, regardless of whether the buyer takes over the product in person or through an authorized person.
19. Ownership passes from the seller to the buyer at the time of receipt of the product.
20. The buyer has the right not to accept the delivered product from the carrier if the delivered product is of another type or in cases:
21. delivery of a thing that is in conflict with the concluded contract (another or damaged thing),
22. delivery of the item in damaged packaging or,
23. delivery of the item without the relevant documents.
24. If the item is delivered to the buyer according to letter a) point 3 of this article, the buyer has the right to have the seller deliver the product free of charge and without undue delay in accordance with the terms agreed in the contract, either by exchanging the item or repairing it. If such a procedure is not possible, the buyer has the right to request a discount on the purchase price or to withdraw from the contract.
25. The Buyer is obliged to pay the Seller the purchase price for the product properly and on time.

 

 

Shipping – methods of transporting products and the price for their transport

1. Shipping costs of the seller are not included in the price of the product. These will be quantified when ordering the product by the buyer and the buyer undertakes to pay them together with the purchase price.
2. Methods of transport and price for transport of ordered products:
   a) Price for transport through Slovenská pošta, a.s. – the price set at EUR 5. For international delivery, a separate amount is calculated based on the country.

 

Withdrawal of the buyer from the contract without giving a reason

1. The consumer is entitled to withdraw from the contract without giving a reason within 14 calendar days from the date of receipt of the product. As this is a custom production realized to order, it is necessary to immediately contact the seller before canceling the order before the start of production of the order.
2. If the consumer wants to exercise this right, he is obliged to notify the Seller of the withdrawal no later than on the last day of the specified period, or to submit this withdrawal by post no later than the last day of the period to the seller’s address, which is: Thexworld sro, registered office Stromová 889 / 10, 900 42 Dunajská Lužná. The consumer is obliged to return the product or hand it over to the seller or a person authorized by the seller to take over the product no later than 14 days from the date of withdrawal from the contract.
3. Withdrawal from the contract can be applied to the seller in paper form or in the form of a record on another durable medium (eg e-mail). The application for withdrawal from the contract can also be done through the Form for withdrawal from the contract, which is available in the online store of the seller. The consumer is also entitled to withdraw from the contract orally, in particular by a clearly formulated statement of the consumer expressing his willingness to withdraw from the contract. We recommend the consumer to withdraw the order number, date of purchase, type of product he is withdrawing from, name and surname, address and, if applicable, the account number to which all payments he has provided to the seller under the withdrawing contract will be refunded if he decides. that he requests payment for the product to the account number listed on it. Otherwise, the seller will reimburse the consumer for the product in the same way as the consumer used in his payment.
4. By withdrawing from the contract, the contracting parties are obliged to return the services provided to each other. The consumer is only liable for any reduction in the value of the product caused by such handling of the product as is beyond the scope of the treatment necessary to determine the characteristics and functionality of the product. The consumer is not responsible for the reduction in the value of the product if he has not been informed by the seller about the possibility of withdrawing from the contract, the conditions, period and procedure for exercising the right of withdrawal. If the value of the product has been reduced as a result of handling the product beyond what is necessary to determine the properties and functionality of the product (eg the product will be damaged), the Consumer is liable to the seller for the damage caused. In particular, the use of the product to a greater extent than is necessary to determine the nature, characteristics and functionality of the product will be considered as handling the product beyond the determination of the product’s properties and functionality. In particular, justified re-establishment costs will also be considered as a reduction in the value of the product.
5. You can use the withdrawal form. The form is freely accessible for viewing and downloading in the seller’s online store.
6. If the consumer withdraws from the contract in accordance with Act No. 102/2014 Coll., He shall bear the costs of returning the product to the seller pursuant to § 10 para. 3 of Act no. 102/2014 Coll., And if it withdraws from the contract concluded at a distance, the cost of returning the product, which due to its nature can not be returned by mail. This does not apply if the seller has agreed to bear them himself, or if he has not fulfilled the obligation under § 3 para. 1 letter i). Act no. 102/2014 Coll.
7. The seller shall return the performance paid for the product, including transport costs in accordance with para. § 9 par. 3) of Act no. 102/2014 Coll., As well as costs demonstrably incurred for ordering the product within 14 days from the date of delivery of withdrawal from the contract.
8. The seller is not obliged to reimburse the consumer for additional costs if the consumer has explicitly chosen a method of delivery other than the cheapest standard method of delivery offered by the seller. Additional costs are the difference between the delivery costs chosen by the consumer and the costs of the cheapest standard delivery method offered by the seller.
9. Shipments sent in the event of withdrawal from the contract as a cash on delivery will not be accepted by us. We recommend buyers to send shipments by registered mail.
10. Notwithstanding the other provisions of this Article, the consumer shall not be entitled to withdraw from the contract in the case of an order for a product made to the consumer’s specific requirements, in the case of a custom-made product or a product intended specifically for a single consumer.
11. In the event that the buyer, who is a consumer, is not satisfied with the way in which the seller has handled his complaint or considers that the seller has infringed his rights, he shall have the right to apply to the seller for redress. If the seller responds to the buyer’s request under the previous sentence or does not respond to such a request within 30 days from the date of its sending to the buyer, the buyer has the right to file a motion to initiate alternative dispute resolution under § 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Laws. The relevant subject for alternative resolution of consumer disputes with the seller is the Slovak Trade Inspection or other relevant authorized legal entity entered in the list of subjects for alternative dispute resolution maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk/; The right to choose which of these ADR entities to turn in. The buyer can use the online dispute resolution platform available at http://ec.europa.eu/ to submit a proposal for ADR for his consumer dispute. All other information regarding the alternative resolution of disputes between the Seller and the Buyer – the consumer arising from the contract as a consumer contract or related to the contract as a consumer contract is available on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk and Act No. 391 / 2015 Coll. On alternative solutions for consumer companies and amending certain laws.

 

Final provisions

1. The seller reserves the right to change the General Terms and Conditions. The obligation to notify the change of the General Terms and Conditions in writing is fulfilled by placing it in the Seller’s Online Shop. In the event of a change in the General Terms and Conditions, the relationship between the Buyer and the Seller shall be governed by the General Terms and Conditions valid and effective at the conclusion of the contract, up to the moment of its termination.
2. In addition to the general provisions of Act No. 40/1964 Coll. . Civil Code as amended, as well as special regulations, especially Act no. 102/2014 Coll. On consumer protection for the sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded outside the premises of the seller and Act no. 250/2007 Coll. on consumer protection.
3. For contractual relations (as well as other legal relations that may result from the contractual relationship) with legal entities, resp. with natural persons – entrepreneurs, the provisions of Act no. 513/1991 Coll. Commercial Code as amended. The withdrawal form or the complaint form is delivered to the customer via e-mail communication.
4. These General Terms and Conditions form an integral part of the Complaints Procedure, which is available in the Seller’s Online Store.
5. These General Terms and Conditions come into force and effect by their publication in the Internet shop of the seller on 05.08.2020